Can I compete with online driving schools on Google?
On their own keywords, such as “cheap driving licence”, it's difficult, and I don't promise it. On the name of your town, your packages and your reviews, you have real advantages. Those are the searches I work on.
My price is higher than the one shown online. Should I hide it?
No, you should explain it. A detailed package, with what it includes and what costs extra, can be compared fairly. A hidden price lets the visitor imagine a higher figure.
What should I do about reviews from unhappy learners after a failed test?
Reply once, without arguing and without discussing the learner's file. Readers know people fail tests. What they mainly look at is the school's tone. I prepare reply templates for you.
Can I show my pass rate?
If you do, give the source and the period, and follow the publication rules specific to your profession. I don't calculate or change this figure. I only check that it's presented clearly.
How can I talk about funding help without getting it wrong?
By keeping it general. The page says that funding exists, that you help with the paperwork if that's the case, and points to the official websites. Amounts and conditions aren't included, because they change.
Should I offer online sign-up?
A simple pre-registration helps: name, package wanted, phone number. The full file is then completed with your office. What matters is that the learner can take the first step one evening, when the office is closed.
Isn't social media enough to reach young people?
It helps learners get to know you. The parent, however, goes through Google and reads your website before paying. The two complement each other, and the website remains the place where the prices and packages are.
I have two branches in two towns. How should I organise things?
One Google Business Profile per branch, with its own address and its own opening hours, and one page per branch on the website. The packages are shared; the practical information is kept separate.
Test waiting times don't depend on me. Should I mention them?
Yes, simply. Learners ask about it on the very first call. Explaining how you put your candidates forward, without announcing a waiting time you don't control, avoids disappointment and bitter reviews.
When should I start to be ready before the summer?
Several months before. A page needs time to settle into the results, and I guarantee no date. The Google Business Profile and the pricing page, however, can be fixed in a few days.