Can I really get ahead of the auto centres on Google?
For “cheap service”, no, and I won't promise you that. For your commune, your speciality and the faults you know how to fix, it's possible. These searches are fewer, but they bring in drivers who need what you do.
Should I publish my prices on the website?
Publish what you can stand by: your hourly rate, the price of a simple job, how you put a quote together. For the price display your profession requires, apply your usual rules. The website repeats the same information, without inventing any.
I'm an agent for a brand. Is that an asset or a drawback?
It's an asset with owners of that brand, provided you write about it within the limits your contract sets. For other vehicles, a separate page makes it clear that you take them too.
Online quote sites charge me a commission. Should I leave them?
Not straight away. For a few months, note what each source brings you and what it costs. Once your own requests come in, you decide with figures.
How should I reply to a negative review about a bill?
Calmly, in public, with the facts: the signed quote, the work done, your offer to talk it over at the workshop. Readers judge your reply as much as the complaint. I give you an outline; you keep control of the wording.
I do mechanics and bodywork. One website or two?
One website, with two clear sections. Two websites mean twice the work for trust split in two. On the Google Business Profile, both activities appear in the categories and services.
My customers are elderly and don't go online. What's the point?
Those customers will stay with you. The question is about the ones arriving: newcomers, young drivers, your customers' children. They search on their phones before calling.
Should I talk about MOT inspections on my website?
You can say that you prepare vehicles and fix the faults found, if that's the case. I don't write any rules about the inspection itself: those rules change and aren't your workshop's responsibility.
How many photos are needed, and who takes them?
About ten to start with: the front of the building, reception, the lifts, the paint booth, the team if they agree. A recent phone is enough. Blur customers' number plates before publishing.
How long before bookings go up?
I don't give a firm timeframe. Profile fixes generally work before website changes, and a new workshop page takes several months to find its place. You follow progress in the monthly report.