Can we get ahead of the booking platforms?
For “campsite” followed by a region, no, and I'm not promising it. For your campsite's name, a specific place or a facility, your website and profile can appear alongside them or ahead of them. These are the searches of holidaymakers close to booking.
Should we leave the platforms?
No, not as long as they fill weeks you wouldn't fill on your own. They also spread your name. My job is to bring back to you the holidaymaker who discovered you there. You then decide how many pitches you hand over to them.
Am I allowed to show a lower price on my website?
It depends on the contracts you've signed with each platform. I won't settle that question for you. Reread your terms or have them reviewed. In any case, you can highlight what direct booking brings: choice of pitch, a contact, flexibility.
When should the work start?
At closing time, or from the autumn. The pages have time to be written, read by Google and corrected before families book. If you contact me in May, I start with the Google Business Profile and the campsite's name, which work faster.
What happens to the pages over winter?
They stay online. Only the prices and dates change. A page that has been around for several years keeps what it has earned. In winter, it announces the dates of the coming season and offers to let people know when bookings open.
Can you write about our star rating and labels?
Yes, using your information. You tell me your current rating and labels, and I place them where holidaymakers look for them. I don't explain any award criteria and I don't display anything you can't back up.
What should we do about last summer's bad reviews?
Reply to them, even late, with facts: what happened and what has changed since. Holidaymakers read the replies as much as the reviews. I give you a template, and you adapt it to each case in your own words.
Our website is provided by our booking software. Is that a problem?
Not necessarily. I look at what Google can read: the pages, titles, prices, photos. If some settings are locked, I list what to ask your provider. Sometimes, a few pages added alongside are enough.
Should I translate the website?
If some of your holidaymakers come from abroad, yes, for the pages used to book: home, accommodation, prices, access. A machine translation left as it is raises doubts. Better five proofread pages than fifty approximate ones.
Do you know the campsite business?
I know SEO, which I've been practising for fifteen years. I also run my own online shops, so I know what a sale through an intermediary costs. The site, the season and your customers, you know better than me, and the audit starts with your explanations.